Virtual Receptionist
A virtual receptionist retrieves customer information to present "intelligent" services or products.
$49.99
per user per month
ABOUT THIS APP
Virtual Receptionist
FonGenie is more than a fancy answering service. It acts as the receptionist and sales representative for your small business, giving you the chance to up-sell products and services. Users receive rich insights on their callers BEFORE ever answering the phone. FonGenie presents "intelligent" services based on the callers purchase history. Accessible from any location and easy to use, FonGenie is loaded with easy-to-implement features for boosting revenue, dramatically increasing profits while helping retail and small business owners reduce cost, improve revenue and retain more customers. Users can also gain operational efficiencies through FonGenie's automation, analytics, CRM and verity of up-selling capabilities.
User Benefits
- Increase revenue from targeted up-selling and promotion
- Decrease or eliminate cost and fire the phone company
- Identify, recognize, retain, and reward loyal customers
Intelligent virtual receptionist
Real-time live caller ID
Business intelligence, analytics and dashboard
Built-in CRM
Further enhances your customer database
Easy to manage automated voice messages
How does my business or store answer the phone call using FonGenie?
Once your account is setup, you have the option to receive a telephone call from your customers to the newly assigned telephone number from FonGenie or simply setup call forwarding from your existing telephone number to FonGenie.
What do my customers hear when they call my business upon activating FonGenie?
When calls are picked up by FonGenie, it will play the greeting populated by you. E.g. If you have typed, "Thank you for calling my business", your customers will hear "Thank you for calling my business".
How do I speak to my customers using FonGenie?
Once FonGenie answers the call from your customer, it will play the necessary greetings and menus set by you. Whenever your customer presses a key such as 0 or 1 from their key pad, it will ring your phone and you are connected with the caller.
Can I use FonGenie without changing my existing telephone number?
Absolutely! All you have to do is setup call forwarding to your newly assigned FonGenie telephone number.
Can I use the telephone number provided by FonGenie as my primary business telephone number?
Absolutely! You are able to use and publish this number as your primary or secondary business telephone number.
How do I make phone calls or call my customers using FonGenie?
FonGenie does not make any changes to your telephone service or your telephone. Also, we are not a phone company nor provide telephone services. Just simply pick up the phone and make the telephone call like you are doing so now.
Does FonGenie work with VoIP telephone service?
Absolutely! FonGenie works with any telephone services already provided to your business. FonGenie does not distinguish and it's fully compatible with traditional phone services provided by companies such as AT&T, Verizon, Sprint, VoIP or any dial-tone service provided to you.
Does FonGenie work with my voicemail or answering machine?
FonGenie provides its own interactive voicemail, which can be turned on or off, but if you elect to use your existing answer machine or voicemail service provided by your telephone company you can do so.
How many calls can FonGenie handle?
FonGenie is designed to handle all your incoming calls through the its proprietary system at its network operations center interconnected to all major telephone networks. The amount of concurrent incoming calls to your system is virtually unlimited.
Can FonGenie answer my business calls using a male or female voice?
Absolutely! Once your account is setup, you can simply select male or female voice to greet your customers.
I don't want FonGenie to answer the calls on the weekend. Would that be possible?
Absolutely! You can define your business hours or day of the week you want FonGenie to answer your calls.
Can FonGenie call my cell phone when I'm not physically available at my business?
You can simply tell FonGenie to call your cell phone when your customers want to speak with you.
How do I know if FonGenie is actually answering calls from my customers?
FonGenie keeps track of all your incoming telephone calls to your business including information such as who called, what menu items they listened to prior to making a reservation or ordering, or how many callers needed to learn the business address or hours of operation and much more.
What is the difference between Basic and Advanced menu?
This will change with the new dynamic menu page. A basic menu allows you to define up to 3 prompts. Thank you for calling my business, please press 1 for reservation, press 2 for our address and direction, press 3 to listen our unadvertised special of the day vs. advanced menu give you a total of 6 prompts.
I'm running a small business. How does FonGenie help my business?
FonGenie was built specifically for small business owners like you. FonGenie's job is to help business owners close sales quicker, build business, boost revenue and create operations operational efficiencies.
How is Twitter or SMS used with FonGenie?
You can use Twitter from their web site or simply from your cell phone or via SMS to command FonGenie to change how it greets customer in real-time without using a PC.
Why isn't my area code available from FonGenie?
FonGenie is currently only available on major metropolitan areas. This is changing on a weekly basis as we are adding and supporting additional cities and markets.
FonGenie does not require anything extra. FonGenie works with your existing infrastructure - your existing telephone and telephone services provided by your phone company.
FonGenie does not require a full-time Internet connection at your place of business, but an Internet connection is required to make changes to your configuration, view your real-time reports and more.
FonGenie simply requires a web browser from your PC, Mac or your smart phone to manage your account.
Support is available by telephone and email Monday through Friday 9:00am to 5:00pm PST 877-755-3377. Email support is available 24/7. help@fongenie.com Available to US customers only.